Ivy Casino Terms & Conditions
These Terms and Conditions govern access to and use of the Ivy Casino website, platform, games, promotions and related services. By creating an account or using Ivy Casino, you confirm that you have read, understood and agreed to these Terms.
Please review this document carefully before playing. If you do not accept any part of these Terms, you must not register, deposit funds or use the services. Additional rules may apply to particular games, payment methods or promotional offers.
Acceptance of Terms
These Terms form a binding agreement between you and Ivy Casino. They apply whenever you visit the website, open an account, participate in a game, claim an offer or otherwise use the services.
By selecting an acceptance box during registration or continuing to use the platform after these Terms are displayed, you provide your consent to be bound by them. Any game-specific rules shown within the platform also form part of this agreement. If there is a conflict, the specific rules for a game or promotion will apply to that activity.
Eligibility
Ivy Casino is available only to individuals aged 18 or over. You must not use the services if you are under the minimum legal age applicable to you or if online gambling is restricted or prohibited in your location.
You are responsible for checking whether access to online casino services is lawful where you live. Ivy Casino may refuse access to customers in certain territories and may use reasonable measures to establish a customer's location.
Only individual consumers may open an account. Businesses, organisations and individuals acting on behalf of another person are not permitted to use the platform.
Account Registration
You may be permitted to hold only one personal Ivy Casino account unless we approve an exception in writing. During registration, you must provide information that is accurate, complete and current, including your name, date of birth, address and contact details.
You must keep your login details confidential and take reasonable steps to prevent unauthorised access. All activity carried out through your account may be treated as activity authorised by you unless you notify Ivy Casino promptly of suspected compromise.
You must update your details when they change. An account cannot be sold, transferred, assigned or made available to another person. You remain responsible for complying with these Terms when accessing the platform through any permitted device.
Verification
Ivy Casino may carry out identity, age, address, payment and security checks before or after account registration. You agree to provide documents and information that are reasonably required for these checks.
Documents must be genuine, valid, legible and unaltered. We may delay a transaction, restrict account access or decline a request until verification has been completed. If the information supplied cannot be confirmed, Ivy Casino may take further action under these Terms.
Verification procedures are intended to protect customers, the platform and the integrity of the services. You must not attempt to bypass, interfere with or mislead any verification process.
Deposits
Deposits must be made using a payment method held in your own name or one that you are authorised to use. Ivy Casino may reject payments from third parties or request additional evidence that a payment method belongs to you.
You should check the payment details entered before confirming a transaction. Once a deposit has been credited, it may be used for play in accordance with these Terms. Payment processing times can vary depending on the method selected and the relevant provider.
You must not deposit funds for the purpose of transferring money to another customer. Ivy Casino may review unusual payment patterns and may hold or return funds where a transaction cannot be properly validated.
Withdrawals
You may request a withdrawal of eligible funds through the methods made available in your account. Ivy Casino may require completion of verification before processing a withdrawal and may return funds to an approved payment method associated with you.
Withdrawal requests may be reviewed for compliance, game participation, payment ownership and promotional conditions. Processing times can vary and are not guaranteed to be immediate. You are responsible for entering accurate withdrawal information.
If a payment is reversed, disputed or found to be unauthorised, Ivy Casino may recover the relevant amount from your balance or take other appropriate steps. We may also correct clear technical or accounting errors affecting your balance.
Bonuses
Promotional offers are subject to their own terms, including any requirements concerning eligibility, minimum deposits, qualifying games, wagering, maximum winnings, expiry dates or withdrawal restrictions. You should read the terms of an offer before opting in or using bonus funds.
Unless the promotion states otherwise, each offer is limited to one per person, household, device, payment method or other relevant connection. Ivy Casino may withhold or remove a bonus where there is evidence of multiple accounts, manipulation or misuse.
Bonus balances and associated winnings may be cancelled if the promotional conditions are not met or if the offer is used in breach of these Terms. Ivy Casino may change or withdraw a promotion where necessary, while taking account of any rights already properly accrued under its stated conditions.
Acceptable Use
You must use Ivy Casino honestly, lawfully and only for personal entertainment. You must follow the instructions displayed on the platform and avoid conduct that could disrupt the services or negatively affect other customers.
- Use accurate information when registering and communicating with Ivy Casino.
- Protect your account credentials and notify us of suspected unauthorised access.
- Use payment methods lawfully and only with the required authority.
- Respect the security, availability and normal operation of the website.
Prohibited Activities
You must not use the platform to commit fraud, conceal the origin of funds, abuse promotions, manipulate games or interfere with another customer's account. You must not use automated tools, scripts, bots, data extraction software or other technical methods to gain an unfair advantage.
It is also prohibited to introduce malware, attempt unauthorised access, test vulnerabilities without permission, reverse engineer the platform or use the services for unlawful purposes. Collusion, identity misrepresentation, payment abuse and attempts to exploit technical errors are not permitted.
Where prohibited conduct is suspected, Ivy Casino may investigate, restrict access, cancel affected transactions or retain relevant information as permitted by applicable rules.
Intellectual Property
The Ivy Casino name, branding, website design, text, graphics, software and other content are owned by or used with permission by Ivy Casino and its relevant partners. These materials are protected by applicable intellectual property rights.
You may access and use the content solely for personal, non-commercial use of the services. You must not copy, reproduce, modify, publish, distribute, frame or commercially exploit any part of the platform without prior written permission.
Limitation of Liability
Ivy Casino will take reasonable steps to provide a reliable service, but uninterrupted or error-free availability cannot be guaranteed. The website may be unavailable for maintenance, updates, technical issues or circumstances outside our reasonable control.
To the extent permitted by applicable law, Ivy Casino is not responsible for losses arising from your failure to secure account details, incorrect information supplied by you, interruptions caused by third-party providers or use of the services in breach of these Terms.
Nothing in these Terms excludes or limits liability where doing so would not be permitted by applicable law. You should stop using the platform and contact support if you identify a material error affecting your account or gameplay.
Account Suspension
Ivy Casino may suspend, restrict or close an account where this is reasonably necessary to protect the platform, comply with applicable obligations, investigate suspected misconduct or manage security and payment risks.
Examples may include failed verification, duplicate accounts, suspicious transactions, unauthorised access, breach of promotional rules or violation of these Terms. During a review, access to funds or services may be temporarily limited.
Where an account is closed, Ivy Casino will assess any remaining balance in light of the circumstances and applicable requirements. Funds associated with fraud, unlawful conduct or a breach of these Terms may be withheld where permitted.
Privacy
Ivy Casino processes personal information in accordance with its Privacy Policy. Information may be used to create and administer your account, provide services, process payments, conduct checks, prevent misuse and communicate with you about your account.
You should read the Privacy Policy to understand how information is collected, used, stored and shared. You are responsible for ensuring that information supplied to Ivy Casino is accurate and does not improperly disclose another person's personal data.
Responsible Gambling
Gambling should remain an enjoyable leisure activity and should not be viewed as a way to generate income or recover losses. Set personal limits before playing and only use money you can afford to lose.
Ivy Casino may provide tools and support options such as deposit limits, time reminders, account breaks or self-exclusion, subject to availability and the applicable process. Requests for protective restrictions should be made clearly and may affect access to the account.
If gambling is causing concern, stop playing and seek independent support from an appropriate specialist organisation. Do not attempt to open another account to avoid a restriction or self-exclusion measure.
Amendments
Ivy Casino may update these Terms to reflect changes to the services, promotions, security measures, operational processes or applicable requirements. The latest version will be made available on the website.
Where changes are material, Ivy Casino may provide notice through the platform or another suitable communication method. You should review the Terms regularly. Continuing to use the services after an update takes effect indicates acceptance of the revised wording.
Contact Information
If you have questions about these Terms, your account or the services, you may contact Ivy Casino at support@ivycasino-uk.online. Please include enough information for us to identify your query, but do not send passwords or complete payment credentials.
We may ask for additional information to protect your account before discussing account-specific matters. Communications should remain accurate and respectful so that enquiries can be handled efficiently.
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