Ivy Casino Terms & Conditions
These Terms and Conditions govern access to and use of the Ivy Casino website, games, promotions and related services. By opening an account or using any part of the service, you confirm that you have read, understood and agreed to these terms.
Please review these terms carefully before registering. They should be read together with any specific promotion rules, payment information, privacy notices and other instructions displayed on the Ivy Casino website. If you do not agree with them, you must not use the service.
Acceptance of Terms
These Terms and Conditions form a binding agreement between you and Ivy Casino in relation to your use of the available online casino services. They apply whenever you browse the website, create an account, deposit funds, play a game or claim an offer.
Additional rules may apply to particular games, tournaments, bonuses or payment methods. Where such rules conflict with these terms, the specific rules will apply only to the relevant activity. You are responsible for checking the current version of all applicable conditions before taking part.
Eligibility
Ivy Casino is intended for individuals aged 18 or over. You must not register or use the service if you are under 18, are prohibited from gambling in your location, or cannot legally enter into a binding agreement.
You are responsible for confirming that online gambling is permitted where you live and for complying with any rules that apply to you. Ivy Casino may refuse access or request evidence of age and location at any time. Access may also be restricted in territories where the service is unavailable.
Account Registration
Only one personal account may be opened by each customer unless Ivy Casino has expressly approved an alternative arrangement. Registration information must be accurate, complete and kept up to date. You must promptly correct any information that changes.
You are responsible for protecting your username, password and other account credentials. Do not share them with another person or allow anyone else to use your account. All activity carried out through your account may be treated as activity authorised by you unless you have notified Ivy Casino of a security concern without undue delay.
Accounts are for personal use only. You must not open an account on behalf of another person, operate an account for commercial purposes, or use another customer’s payment method without proper authorisation. Any request to close or change account details may be subject to reasonable security checks.
Verification
Ivy Casino may carry out identity, age, address, payment and security checks before or after registration. You agree to provide information and documents that are reasonably required for these checks, including a valid identity document or evidence of address where appropriate.
Documents must be genuine, current and readable. If information cannot be verified, appears inconsistent, or is not provided within a reasonable period, access to the account may be limited. Withdrawals may remain pending until the required checks have been completed.
Submitting inaccurate or misleading information may lead to account closure and review of transactions, bonuses or winnings in accordance with these terms and applicable requirements.
Deposits
Deposits must be made using a payment method held in your name or otherwise authorised for your use. Ivy Casino may reject, reverse or investigate payments that appear to be unauthorised, fraudulent or inconsistent with your account information.
Before depositing, you should check the transaction limits, processing times and any charges shown for the selected payment method. Ivy Casino is not responsible for delays or fees imposed by banks, card providers, payment processors or other third parties.
Deposited funds are intended for gaming activity and must not be used to facilitate unlawful transactions. You should only deposit money that you can afford to lose. A deposit does not guarantee a particular outcome, prize or return.
Withdrawals
Withdrawal requests are processed using the information available on your account and may be subject to identity, payment and fraud prevention checks. Ivy Casino may return funds to the original payment method where this is available and appropriate, or request further information before completing a payment.
You must ensure that your account details are accurate and that the receiving account belongs to you. Processing times can vary according to the chosen method, internal checks and the relevant payment provider. Minimum and maximum withdrawal amounts may apply and will be displayed where relevant.
Any balance resulting from a payment reversal, chargeback, technical error or other invalid transaction may be withheld or recovered. Ivy Casino may correct an obvious error affecting a balance or game result and will provide an explanation where reasonably practicable.
Bonuses
Promotional offers are subject to their own terms, including eligibility conditions, qualifying deposits, expiry dates, wagering requirements, game contributions, maximum stakes and withdrawal restrictions. You should read those terms before activating or using an offer.
Unless promotional rules state otherwise, only one bonus may be used by a customer, household, device, payment method or other connected group. Ivy Casino may cancel or amend an offer where it has been obtained through an error, abuse or conduct that undermines the promotion.
Bonus balances, free spins and related rewards may expire or be removed when the applicable conditions are not met. Winnings connected to an invalid claim may be voided, subject to a fair review of the circumstances.
Acceptable Use
You must use Ivy Casino honestly, lawfully and in a manner that does not interfere with the service or the experience of other customers. You must follow game instructions, payment rules, promotional conditions and reasonable security measures.
You must take appropriate steps to keep your devices and account credentials secure. If you suspect unauthorised access, compromised payment details or an incorrect transaction, contact Ivy Casino promptly and avoid further use of the affected account until the matter has been reviewed.
Prohibited Activities
The following activities are not permitted:
- Using the service while under the age of 18 or allowing another person to use your account.
- Providing false, incomplete or misleading registration or verification information.
- Using stolen, unauthorised or third-party payment details.
- Attempting to manipulate game outcomes, promotions, account systems or payment processes.
- Using software, bots, scripts, automated tools or technical methods designed to gain an unfair advantage.
- Engaging in money laundering, fraud, chargeback abuse or any other unlawful conduct.
- Interfering with the website, introducing malicious code, or attempting to bypass security controls.
- Colluding with other customers or exploiting a known error without reporting it.
Where prohibited activity is suspected, Ivy Casino may investigate, restrict access, suspend transactions and take other proportionate action permitted by these terms and applicable rules.
Intellectual Property
The Ivy Casino name, website design, text, graphics, software, logos and other content are owned by or used with permission by the relevant rights holder. You may access the content for personal, non-commercial use while using the service.
You must not copy, reproduce, modify, distribute, publish, sell, reverse engineer or create derivative works from the website or its content unless you have written permission or the activity is permitted by law. No intellectual property rights are transferred to you by these terms.
Limitation of Liability
Ivy Casino will take reasonable care to provide a reliable service, but uninterrupted availability cannot be guaranteed. The website, games and related services may be changed, suspended or affected by maintenance, technical faults, communications problems or events outside reasonable control.
To the extent permitted by applicable law, Ivy Casino is not responsible for losses caused by your failure to protect account credentials, inaccurate information, unsuitable equipment, third-party payment services, internet failures or your breach of these terms.
Nothing in these terms excludes or limits responsibility where such exclusion or limitation is not permitted. Your statutory rights remain unaffected. Any game result or balance issue should be reported promptly so it can be reviewed using the relevant records.
Account Suspension
Ivy Casino may suspend, restrict or close an account where there is a security concern, failed verification, suspected prohibited activity, breach of these terms, payment issue, legal reason or a need to protect the customer or service.
During a review, deposits, withdrawals, bonuses or gameplay may be temporarily unavailable. Ivy Casino may request further information and will consider the available evidence before deciding what action is appropriate. Where an account is closed, any valid remaining balance will be handled in accordance with applicable requirements, subject to deductions or adjustments arising from invalid transactions or prohibited conduct.
You may request account closure at any time. Closure does not remove obligations that arose before the account was closed.
Privacy
Personal information is handled in accordance with the Ivy Casino privacy information and applicable data protection rules. Information may be used to provide the service, process payments, verify customers, prevent fraud, maintain security, meet operational needs and communicate with you about your account.
You should review the relevant privacy notice for details about the information collected, retention periods, service providers, your rights and available contact options. Ivy Casino may retain certain records where necessary for security, dispute resolution or compliance purposes.
Responsible Gambling
Gambling should remain entertainment, not a way to earn income or recover losses. Set a budget and time limit before you play, and never gamble with money needed for essential expenses. Avoid gambling when distressed, under the influence of alcohol or unable to make clear decisions.
Ivy Casino may provide tools or account controls intended to support safer gambling, such as deposit limits, session controls, reality checks or self-exclusion options, where available. Requests for restrictions should be made before further play, as processing may not be immediate.
If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate independent organisation. You may also contact Ivy Casino to discuss available account restrictions.
Amendments
Ivy Casino may update these Terms and Conditions to reflect changes to the service, promotions, security practices, payment arrangements or applicable requirements. The latest version will be made available on the website and will show the date or other indication of its current status where appropriate.
Changes will apply from the stated effective date. If you continue to use the service after that date, this may indicate acceptance of the revised terms. If you do not agree with an update, you should stop using the service and request account closure.
Contact Information
For questions about these terms, account verification, payments, safer gambling tools or a complaint about the service, contact Ivy Casino through the support options displayed on the website or by emailing [email protected].
When contacting support, provide enough information to identify the relevant issue, but do not send your password or unnecessary payment details. Ivy Casino may request further information through a secure process before discussing account-specific matters.
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