Ivy Casino Betting Rules
These Betting Rules explain how wagers are accepted, processed, settled and reviewed at Ivy Casino. They apply to all casino betting activity placed through the Ivy Casino website and should be read together with the applicable account, bonus and responsible gambling information.
By opening an account or placing a bet, you confirm that you understand and accept these rules. If you have a question about a bet, account status or the interpretation of a rule, contact Ivy Casino customer support at [email protected].
Eligibility
Ivy Casino is available only to individuals who are at least 18 years old. You must also be permitted to use online casino services in the place where you are located. It is your responsibility to check and comply with any rules that apply to you before accessing the site or placing a bet.
Visitors must not use Ivy Casino on behalf of another person, whether for convenience, payment, concealment or any other reason. Accounts are intended for personal use only. Ivy Casino may refuse access, suspend activity or close an account where eligibility cannot be confirmed or where information provided by a customer is inaccurate.
Account Requirements
You may place bets only after creating and successfully verifying an Ivy Casino account where verification is required. Information supplied during registration must be complete, accurate and kept up to date. This may include your name, date of birth, address, contact details and payment information.
Each customer may have only one personal account unless Ivy Casino has expressly approved an alternative arrangement. You must keep your login details confidential and take reasonable steps to prevent unauthorised access. Bets placed through your account may be treated as authorised unless you notify Ivy Casino promptly of suspected compromise.
Account ownership, payment ownership and betting activity must be consistent. You must not use a payment method belonging to another person without prior approval. Ivy Casino may request documents or additional information to confirm identity, source of funds, account ownership or compliance with these rules. Processing may be delayed while checks are completed.
Accepted Bets
A bet is accepted only when it has been successfully submitted through the Ivy Casino platform and recorded in the relevant account or betting history. Selecting a game, stake or option does not by itself create a binding bet. You should check the details shown on screen before confirming the transaction.
Unless a specific game rule states otherwise, a bet may not be cancelled after acceptance. The amount shown at the time of confirmation is the amount that will be used for settlement. You are responsible for reviewing the stake, game, selected options and any displayed terms before placing the bet.
- Bets must be placed using an active Ivy Casino account.
- The required stake must be available in the account before the bet is confirmed.
- A bet cannot be transferred, sold, assigned or placed for the benefit of another customer.
- Attempts to bypass account, payment or game controls may result in the bet being reviewed or cancelled.
- Where a game has separate rules, those rules apply in addition to these general Betting Rules.
Game outcomes are determined by the relevant game system and the rules displayed for that game. Ivy Casino does not guarantee that a particular outcome, return or frequency of winning will occur.
Bet Settlement
Accepted bets are settled in accordance with the result produced by the relevant game or service and the rules displayed at the time of play. Settlement may take place automatically, although a result can be held for review where there is a technical, account, payment or integrity concern.
Where a bet wins, any return is calculated using the applicable game rules and the stake recorded at acceptance. A losing bet does not generate a return unless a specific promotion or game feature provides otherwise. Results shown in the account history are the primary record of completed betting activity.
If there is a difference between a provisional display and the final account record, the final record following a reasonable review will apply. Ivy Casino may correct an obvious administrative or settlement error and will make any necessary adjustment to the account balance.
Void Bets
A bet may be declared void where it could not be processed fairly or reliably. This may happen if a game is interrupted, a result cannot be verified, a material system fault affects the bet, or the bet was accepted in circumstances that were not intended by the published game rules.
When a bet is voided, the stake will normally be returned to the account unless the relevant game rules or the circumstances of the event require another treatment. Any return connected with a void bet will be handled in accordance with the applicable terms.
Ivy Casino may also void bets that resulted from a clear display, pricing, calculation or settlement error. A customer must not knowingly exploit an error. If a customer becomes aware of an apparent error, they should stop using the affected feature and notify customer support without attempting to benefit from it.
Bonus Betting Rules
Promotional bets, bonus funds and free spins are subject to the terms shown with the relevant offer. Those terms may specify eligibility, activation, expiry, qualifying games, contribution rules, wagering conditions and withdrawal restrictions. The promotion-specific terms take priority where they address a matter not covered by these general rules.
Bonus funds must not be used in a manner designed to manipulate a promotion or avoid its stated conditions. Ivy Casino may withhold a promotional benefit where an account does not meet the offer requirements or where activity appears inconsistent with the purpose of the promotion.
Only one bonus or promotional benefit may be available where the offer terms say so. A customer who closes an account, reverses a transaction or changes account details may affect their eligibility for a bonus. If a bonus is removed or cancelled, related winnings may also be adjusted where permitted by the applicable promotion terms.
Technical Errors
Ivy Casino aims to provide accurate game information and reliable account records, but online services can be affected by connectivity problems, software faults, maintenance or other interruptions. You should not continue placing bets if the displayed information appears incomplete, delayed or inconsistent.
If a technical error affects the acceptance, recording or settlement of a bet, Ivy Casino may pause the relevant game, investigate the incident and correct the account record. Bets that cannot be reliably verified may be voided. A customer must not take advantage of a known fault, including repeated submissions, delayed displays or incorrect balance information.
Where possible, Ivy Casino will communicate material corrections through the account, website or another suitable channel. Customers should retain relevant transaction details and report suspected errors promptly.
Fraud Prevention
Ivy Casino uses account monitoring and verification procedures to protect customers, payment systems and the integrity of its games. Activity may be reviewed for suspected fraud, money laundering, identity misuse, collusion, bonus abuse, unauthorised payment use or other prohibited conduct.
During a review, Ivy Casino may restrict deposits, withdrawals, bets or account access while information is assessed. The customer may be asked to provide documents or explanations. Any review will be handled in accordance with applicable procedures and privacy requirements.
- Do not create duplicate accounts to obtain an additional benefit.
- Do not use stolen, borrowed or unauthorised payment details.
- Do not attempt to interfere with game software, site security or account controls.
- Do not coordinate with others to manipulate a promotion, game or account process.
- Do not provide false or misleading information during registration or verification.
Where fraud or serious misuse is identified, Ivy Casino may suspend or close the account, cancel affected bets or benefits, and take other appropriate action. Legitimate balances will be assessed after the relevant checks have been completed.
Maximum Payouts
Any maximum return or payout applicable to a game, promotion or betting feature will be displayed in the relevant game information or promotional terms. Ivy Casino does not create a universal payout amount through these general rules.
Before placing a bet, you should review the applicable game rules and any promotional conditions that may affect the amount payable. A return may be subject to verification, account status, bonus conditions or correction of an obvious error.
Responsible Gambling
Gambling should be treated as entertainment, not as a way to generate income or recover losses. Only bet money you can afford to lose, set a personal budget and take regular breaks. Never chase losses by increasing stakes or continuing to play after your planned limit has been reached.
Ivy Casino provides responsible gambling tools and support information through the account and help areas where available. These may include deposit controls, time reminders, reality checks, temporary breaks or account exclusion options. Customers should use these tools before play becomes difficult to manage.
If gambling is causing worry, financial pressure or conflict, stop playing and seek independent advice from an appropriate support organisation. You should not gamble while under the influence of alcohol or any substance that may affect your judgement. Ivy Casino may apply protective restrictions where there are concerns about a customer's wellbeing or account use.
Rule Changes
Ivy Casino may update these Betting Rules to reflect changes to its services, game features, operational processes or applicable requirements. The latest version will be made available on the website, with the effective date shown where appropriate.
Changes will not normally alter the settlement of bets already accepted unless a correction is needed because of an error, fraud, technical issue or another permitted reason. You should review the rules regularly, particularly before placing bets after an update.
Continued use of Ivy Casino after revised rules become available indicates acceptance of the updated terms. If you do not agree with a change, you should stop placing bets and consider closing or restricting your account.
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