Ivy Casino Privacy Policy
This Privacy Policy explains how Ivy Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact our support team. It is intended to help you understand what information is handled and the choices available to you.
Ivy Casino is committed to responsible information management and seeks to process personal data in a fair, transparent and secure manner. This policy applies to players and website visitors in the United Kingdom and should be read together with any other notices presented when you use particular features of the site.
Information We Collect
We collect information that is needed to operate Ivy Casino, maintain account security, meet applicable operational standards and provide a reliable gaming experience. The information we receive may depend on how you interact with the website.
- Account information, such as your name, date of birth, contact details, username and account preferences.
- Identity and verification information, which may include copies or details from identity documents, proof of address and information used to confirm your eligibility to use the service.
- Financial information, including payment method details, transaction records, deposits, withdrawals and information required to investigate payment issues. Full payment card details may be handled by specialist payment providers rather than stored directly by Ivy Casino.
- Technical information, including your IP address, browser type, device identifiers, operating system, language settings and general location information derived from your connection.
- Usage information, such as pages visited, games viewed, session times, interaction with promotional content and records of preferences or account activity.
- Communications, including messages sent to customer support, feedback, complaints and records of discussions relating to your account.
Some information may be collected automatically through cookies and related technologies. We may also receive information from payment providers, identity verification services, fraud prevention partners or other organisations where this is necessary to support account operations.
How We Use Information
Ivy Casino uses personal information for specific business and service purposes. These purposes may include:
- Creating and administering your account.
- Confirming your identity, age and eligibility to use the platform. Ivy Casino is an 18+ service and does not knowingly permit underage use.
- Processing deposits, withdrawals, refunds and other account transactions.
- Providing games, account features, customer support and service communications.
- Detecting suspicious activity, account misuse, fraud, collusion, payment abuse and other security concerns.
- Managing safer gambling tools, account restrictions and relevant player support measures.
- Improving website performance, usability, content and technical functionality.
- Sending service messages, including account alerts, security notices and important policy information.
- Sending marketing communications where appropriate and where your preferences or applicable rules require consent.
- Handling disputes, complaints, legal requests and the establishment or defence of legal claims.
Where required, we consider the purpose of the processing and the type of information involved before using personal data. You may be able to change marketing preferences without affecting essential service communications.
Cookies and Similar Technologies
Cookies are small files or similar technologies placed on your device when you visit a website. Ivy Casino may use them to remember settings, maintain secure sessions, understand how the website is used and support essential account functions.
Some cookies are necessary for the website to operate. For example, they may help keep you signed in, protect forms, remember selected preferences or identify unusual activity. Other cookies may help us measure website performance, analyse traffic or improve content.
Third-party providers may also place cookies or use comparable technologies when delivering services for Ivy Casino. Depending on your location and the type of technology involved, you may be presented with controls that allow you to accept, reject or manage non-essential cookies. You can also adjust cookie settings through your browser, although disabling certain cookies may affect the availability or performance of some features.
Data Sharing
We do not treat your personal information as a public resource. We may share relevant information with trusted parties where this is necessary for the purposes described in this policy or where sharing is otherwise appropriate.
- Payment processors and financial institutions involved in deposits, withdrawals and transaction checks.
- Identity verification, fraud prevention and security providers.
- Technology, hosting, customer support, analytics and communications suppliers acting on our instructions.
- Professional advisers, insurers or business partners where their involvement is necessary for a legitimate business purpose.
- Authorities, courts, law enforcement bodies or other organisations where disclosure is required or reasonably necessary to protect rights, safety or the integrity of the service.
- A purchaser, successor or prospective purchaser in connection with a corporate restructuring, merger, sale or transfer of all or part of the relevant business.
Service providers receiving information from Ivy Casino are expected to handle it appropriately and only for authorised purposes. We do not sell personal information for unrelated third-party advertising.
Data Security
We use administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, loss, alteration, misuse or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission methods and limitations on staff access.
No online service can guarantee absolute security. You are responsible for keeping your account credentials confidential, using a secure device and notifying Ivy Casino promptly if you suspect that your account or personal information has been compromised. We may restrict access or take other protective action when security concerns arise.
Data Retention
We retain personal information only for as long as it is reasonably needed for the purposes explained in this policy. The retention period depends on the type of information, why it was collected, whether your account remains active and whether the information is relevant to a dispute, investigation or security matter.
Some records may need to be kept after account closure to support transaction reconciliation, prevent repeated misuse, respond to enquiries, preserve evidence or meet applicable obligations. When information is no longer required, we take reasonable steps to delete it, anonymise it or securely isolate it from further routine use.
Your Rights
Depending on your circumstances and the rules that apply to the processing, you may have rights relating to your personal information. These may include the right to:
- Ask for access to personal information held about you.
- Request correction of information that is inaccurate or incomplete.
- Ask for deletion of information where there is no continuing reason for it to be retained.
- Request restriction of certain processing in appropriate circumstances.
- Object to processing based on particular grounds, including certain direct marketing activities.
- Ask to receive information you provided in a structured and commonly used format where data portability applies.
- Withdraw consent where processing relies on consent, without affecting processing carried out before withdrawal.
These rights are not absolute and may be subject to exceptions, verification requirements or other lawful limitations. We may need to confirm your identity before responding to a request. If you have concerns about how information is handled, you should first contact Ivy Casino so that the matter can be reviewed and addressed where possible.
Third-Party Services
The Ivy Casino website may contain links, integrations or functionality supplied by third parties. These services can include payment facilities, verification tools, customer communications, analytics and social or promotional features. A third party may collect information directly under its own privacy notice.
We encourage you to review the privacy information provided by any external service before submitting personal data through it. Ivy Casino is not responsible for the independent privacy practices, content or security arrangements of third-party websites that we do not control.
International Transfers
Some providers supporting Ivy Casino may process information in countries outside the United Kingdom. Where personal information is transferred internationally, we seek to use appropriate safeguards and contractual or organisational measures designed to protect it.
The safeguards used may depend on the destination, the service involved and the nature of the information. Further details may be available upon request where disclosure is appropriate and does not compromise security, confidentiality or the rights of another person.
Policy Updates
We may revise this Privacy Policy when our services, technologies, providers or information practices change. Updates will be published on the relevant Ivy Casino website page, and the revised version will show an updated effective date where appropriate.
Where a change is significant, we may provide an additional notice through the website, by email or through another suitable communication channel. You should review this policy periodically so that you remain aware of how personal information is handled.
Contact Information
If you have a privacy question, want to exercise a relevant data right or need help understanding this policy, contact the Ivy Casino support team at [email protected]. Please include enough information for us to understand your request, but do not send unnecessary payment details or account credentials.
We may ask for additional information to verify your identity and protect your account before providing access to personal information or making changes. We aim to respond within a reasonable period and will explain any delay, limitation or refusal where this is required.
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