Ivy Casino Privacy Policy
This Privacy Policy explains how Ivy Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services, contact support or otherwise interact with us. It is intended to help you understand our approach to privacy and the choices available to you.
Ivy Casino is designed for customers aged 18 and over in the United Kingdom. By using the website, you acknowledge that you have read this policy. Some services may have additional privacy notices or specific terms, which will be provided when relevant.
Information We Collect
We collect information needed to provide a secure and reliable online casino service. The type of information collected depends on how you use Ivy Casino and the features you access.
- Identity details, such as your name, date of birth and information used to confirm your age and identity.
- Contact details, including your email address, telephone number and address.
- Account information, such as your username, login details, preferences and records of consent.
- Transaction information, including deposits, withdrawals, payment method details, transaction history and related verification records. Payment information may be processed by specialist payment providers rather than stored directly by Ivy Casino.
- Gaming and activity information, such as games played, account activity, bonuses used, responsible gaming interactions and communication preferences.
- Technical information, including your IP address, browser type, operating system, device identifiers, language settings and general location information derived from technical data.
- Communications and correspondence, including messages sent to our customer support team and information provided during complaints or enquiries.
- Information obtained from fraud prevention, identity verification, payment, analytics and security providers where it is relevant to operating and protecting the service.
You may choose not to provide certain information. However, this may prevent us from opening or maintaining an account, processing a transaction, responding to a request or providing particular features.
How We Use Information
Ivy Casino uses personal information for clearly defined operational, security and customer service purposes. These purposes may include:
- Creating and administering your account.
- Confirming age, identity and eligibility to use the service.
- Processing deposits, withdrawals, bonuses and other account transactions.
- Providing games, account functions, customer support and service communications.
- Monitoring activity to identify suspected fraud, account misuse, security threats or other irregular behaviour.
- Supporting responsible gambling measures, including reviewing activity where safeguards or customer support may be appropriate.
- Improving website performance, functionality, navigation and the customer experience.
- Sending service-related messages, including security notices, account updates and changes to important terms.
- Sending promotional communications where permitted and where you have made the relevant choice. You can unsubscribe from marketing communications at any time.
- Maintaining business records, resolving disputes, handling complaints and enforcing applicable terms.
We use information only where there is an appropriate reason to do so, such as providing a requested service, meeting operational and security needs, supporting customer choices or complying with applicable obligations. The specific processing may vary depending on the circumstances and the information involved.
Cookies and Similar Technologies
Ivy Casino uses cookies and comparable technologies to operate the website and understand how visitors use it. Cookies are small files or similar identifiers placed on your device by a website or service.
- Essential technologies help with login sessions, account security, navigation and core website functions.
- Preference technologies remember settings such as language, display choices and consent selections.
- Analytics technologies help us assess traffic, errors, performance and the way features are used.
- Marketing technologies may help measure campaigns or present more relevant communications, subject to your choices and applicable restrictions.
Some cookies may be placed by carefully selected service providers acting on our behalf. You can manage cookies through your browser settings and, where available, through the cookie preference tools displayed on the website. Disabling essential cookies may affect the availability or functionality of some account features.
Data Sharing
We may share relevant personal information with organisations that help us operate Ivy Casino, protect customers and process transactions. Sharing is limited to information reasonably needed for the stated purpose.
- Payment processors and financial service providers for deposits, withdrawals, payment checks and transaction support.
- Identity, age verification, fraud prevention and security providers.
- Technology, hosting, customer support, analytics and communications providers.
- Professional advisers, auditors and insurers where their involvement is necessary for legitimate business purposes.
- Authorities, courts or other recipients where disclosure is required or appropriate under applicable rules, legal process or a valid request.
- Relevant parties involved in a business restructuring, sale, merger or transfer of operations, subject to suitable confidentiality and privacy safeguards.
We do not intend to sell personal information as a standalone commercial product. Service providers receiving information from Ivy Casino are expected to use it only for agreed purposes and to apply suitable protections.
Data Security
We apply technical, organisational and access-control measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include secure connections, authentication controls, restricted access, monitoring, backups and staff confidentiality requirements.
No online service can guarantee complete security. You are responsible for keeping account credentials confidential, using a secure device and notifying us promptly if you believe your account or login details have been compromised. We may restrict access or take other protective steps where suspicious activity is detected.
Data Retention
We retain personal information for as long as it is reasonably necessary for the purpose for which it was collected. Retention periods may depend on the type of information, the nature of our relationship with you, account activity, security needs, dispute resolution and any applicable record-keeping requirements.
When information is no longer needed, we may securely delete it, anonymise it or place it beyond ordinary use. Some information may remain in limited backups or records for a further period where this is necessary for security, system recovery or the resolution of outstanding matters.
Your Rights
Depending on your circumstances and applicable data protection rules, you may have rights relating to your personal information. These may include the right to:
- Request access to information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of information where there is no continuing reason for us to retain it.
- Ask us to restrict certain processing in appropriate circumstances.
- Object to processing based on particular grounds, including some forms of direct marketing.
- Request a copy of certain information in a usable electronic format.
- Withdraw consent where processing relies on consent. Withdrawal does not affect processing carried out before the withdrawal.
These rights are not absolute and may be subject to exceptions, verification requirements or other lawful limitations. Before completing a request, we may need to confirm your identity to protect your account and prevent unauthorised disclosure. You can also control marketing messages by using the unsubscribe option included in the relevant communication.
Third-Party Services
The Ivy Casino website may contain links, integrations or features provided by third parties. These may include payment services, verification tools, customer communication systems, analytics platforms and links to external websites. Third parties may collect or process information under their own privacy notices.
We encourage you to review the privacy information provided by any external service before submitting personal information through it. Ivy Casino is not responsible for the content, security practices or privacy controls of websites and services that we do not operate.
International Transfers
Some providers supporting Ivy Casino may process information in countries outside the United Kingdom. Where personal information is transferred internationally, we take steps intended to ensure that the transfer is handled with appropriate safeguards and that the information continues to receive suitable protection.
Depending on the destination and circumstances, safeguards may include contractual protections, recognised transfer arrangements, security controls, access restrictions and other measures designed to manage transfer risks. Further information about a particular transfer may be available upon request, subject to security and confidentiality considerations.
Policy Updates
We may update this Privacy Policy when our services, technology, processing activities or operational practices change. The updated version will be made available on the website, and the date or other notice shown with it may indicate when the changes take effect.
Where a change is significant, we may provide an additional notice through the website, by email or through your account. We recommend reviewing this page periodically so that you remain informed about how Ivy Casino handles personal information.
Contact Information
If you have a privacy question, want to exercise a relevant data protection right or need clarification about how your information is used, contact Ivy Casino at support@ivycasino-uk.online. Please provide enough detail for us to understand your request, but do not send payment passwords or other unnecessary confidential credentials.
We will review privacy enquiries and may ask for information needed to verify your identity. We aim to respond within a reasonable timeframe and will explain if additional time or information is required. You may also have the option to raise a concern with the appropriate data protection authority in your usual place of residence.
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